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597 Posts
I'm not sure if this is common or not, but here it goes.
I got new Pilot Powers through my dealership a week ago(Yea, hold the comments till the end). Right before I went out one morning, 150 miles later, I checked the tire pressures for the day's ride. I found an eerie 9.3 pounds in the rear tire. After inspection, I pulled a rusty nail out from the center tread with a pair if pliers.
At that point I decided to gave Michelin a call. (Thanks for the advise Gonzo
)
I explained my situation to the customer service rep. The rep gave me a case number and instructed me to have my dealership follow up with them on the condition of the tire. I visited the dealership today, and they were very happy to help me out. After certifying that my tire was not safe to repair, Michelin said a brand new tire was on its way. With the return of the old one of course.
So thanks to Michelin and Jack Trebour Suzuki for dealing well with their customers.
I got new Pilot Powers through my dealership a week ago(Yea, hold the comments till the end). Right before I went out one morning, 150 miles later, I checked the tire pressures for the day's ride. I found an eerie 9.3 pounds in the rear tire. After inspection, I pulled a rusty nail out from the center tread with a pair if pliers.
At that point I decided to gave Michelin a call. (Thanks for the advise Gonzo
I explained my situation to the customer service rep. The rep gave me a case number and instructed me to have my dealership follow up with them on the condition of the tire. I visited the dealership today, and they were very happy to help me out. After certifying that my tire was not safe to repair, Michelin said a brand new tire was on its way. With the return of the old one of course.
So thanks to Michelin and Jack Trebour Suzuki for dealing well with their customers.