H
hhenry
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Hi Folks,
New user here. Bought a lovely 650S in late May. Was quite impressed on the way home till I went over a slight pavement irregularity and heard and felt a nasty clunk from the front end. Brought the bike back to the dealer who took the bike out and agreed it was odd. A check of your site indicated the steering head bearings as the likely culprit and the dealer thought this made sense. They checked good, however. Suzuki Canada were contacted and they wanted the front end dismantled and thouroughly checked. No problem found and the clunk was still there. They decided to replace the bushings in the forks, top and bottom. No change. Next, it was decided to replace the very flimsy steering head bearings with a nice robust tapered roller unit. No change. Suzuki Canada then took one of their demos out and guess what? Same symptom. They stripped the bike of fairing, calipers and rotors to isolate things. Same symptom. Their conclusion? The noise is coming from the forks and is completely normal. Two months after my first ride they tell me to pick up my bike, there is nothing wrong with it. I'm furious. Calls and emails to Customer Service are ignored. No apology, no compensation. What do you guys think? Is there a way to fix this problem? Are cartridge emulators the answer?
New user here. Bought a lovely 650S in late May. Was quite impressed on the way home till I went over a slight pavement irregularity and heard and felt a nasty clunk from the front end. Brought the bike back to the dealer who took the bike out and agreed it was odd. A check of your site indicated the steering head bearings as the likely culprit and the dealer thought this made sense. They checked good, however. Suzuki Canada were contacted and they wanted the front end dismantled and thouroughly checked. No problem found and the clunk was still there. They decided to replace the bushings in the forks, top and bottom. No change. Next, it was decided to replace the very flimsy steering head bearings with a nice robust tapered roller unit. No change. Suzuki Canada then took one of their demos out and guess what? Same symptom. They stripped the bike of fairing, calipers and rotors to isolate things. Same symptom. Their conclusion? The noise is coming from the forks and is completely normal. Two months after my first ride they tell me to pick up my bike, there is nothing wrong with it. I'm furious. Calls and emails to Customer Service are ignored. No apology, no compensation. What do you guys think? Is there a way to fix this problem? Are cartridge emulators the answer?