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Discussion Starter #1
I bought my SV as a "retired" track bike... that is to say, it was a track bike, the previous owner (PO) decided to sell it, and I bought it to use as a street bike (that will likely see track days).

As a track bike, it had a number of race/track bits on it, one of which was OSF rearsets.

Unfortunately, one of the pegs sacrificed its life in the line of service. These were both 'half-round' pegs, which are designed to grind away or break apart when hitting the ground, instead of catching and pivoting the bike. To that end, it appears it did exactly that, and worked as intended. Kudos to OSF.

Since this bike will see street duty for a while, I decided to go with the more traditional "full round" pegs as a replacement, while I get accustomed to it, before considering a later return to the half round style.

To skip to the end, I got the replacement full round pegs, they install reasonably easily, and I've noticed nothing to complain about. There's some very thin washers that make the process a little touchy, and I'd have liked to see better instructions that spell things out (and maybe a mention of what type of grease they're using on the bearing from the factory?), but for track racers, this probably wont be an issue. In terms of quality of the product, no complaints. Price? Well, I guess it's reasonable... I've certainly seen more expensive.



Okay, now for my gripe session. This isn't a critique of the product.

In looking for a source, I noticed that OSF sells them directly, thru their website, and that there was also an eBay seller - with the OSF name - with listings for full rearsets, and replacement pegs, at a lower cost than thru the website. It wasn't clear what the relationship was, but I assumed this was an authorized dealer for OSF, based on the seller username.

Well, I placed an order, but never received product. I sent an e-mail. Another e-mail. Another e-mail. No responses. Did I get scammed? So I called OSF, reaching voicemail, and left them a message; is this seller legit? Is he selling knock-off's? No reply from OSF. Finally, I filed a PayPal dispute.

Not too long after filing the dispute, and a PayPal agent contacting the seller, the seller responded to the dispute with a tracking number. I kept the dispute open until actually receiving the package, and verifying I received the correct product, before closing it as resolved.

But thru the entire experience, not once did I get any reply from the seller, nor OSF. I still don't know if the two are officially related or not, but my package did appear to originate from OSF themselves.

The auctions disappeared, and the seller seems to have gone away. I see there are new auctions from new sellers for products, but I've no idea if these sellers have any affiliation with OSF; unlike the one I bought from, they don't have OSF's name as part of their username.

At the end of the day, I got the product, but it was exactly the sort of eBay experience that tends to end with "and that was my first, and last, experience with eBay." I can understand an eBay seller flaking, scamming, etc. - it happens. But that OSF never returned my phone calls? Never answered the phone? That's just incredibly poor customer service. If the seller wasn't related to them, I'd have expected them to distance themselves. If they were, they could've stepped up and said "sorry, we'll contact him", or otherwise explained the situation. Instead, I'm left to believe they were officially related, and that neither is reliable or dependable as a business. Nice products, competitive price, crap customer service.
 

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I'm confused I thought you were asking a question, lol.

Well at least you got a part for it. I bought a set of rearsets that came off of a junked 05 gsxr1k that happened to be aftermarket. No idea what brand they are or anything so I guess I got some fun to look forward to if I lay it down.
 

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Discussion Starter #4
Yeah.. I'd like to see them pull their act together, or partner with someone else who knows how to run the business front-end. The product itself seems reasonable... but between the OSF "office", and the ebay seller side, it soured things quite a bit for me.

Being able to reliably purchase replacement parts, is a necessary component, for the rearset to be useful. Otherwise, it turns into a disposable item...
 

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Last fall I finally got a response from Chris at OSF. Like you it looked as though they were out of business, and if so I was going to have to look for new rearsets. (Undoubtably, my son or daughter will lay the bike down early this year at the track.) Anyway this was part of the email I got:
Hi Wendell - we are here, still in business. Are moving (or attempting to move) into distribution - have a marketing company called Lotworks handling initial distribution. We are functioning solely as a manufacturer for the moment. The LotWorks contact is Fred his phone is 781-910-3334. At present he is stocking 100 or so complete units of product (10 new SV/10 old SV not sure what colors) with replacement parts due packaged on his shelves by end of next week.
Best Chris
I have not tried to call this gentleman yet. Prior to the start of the season here, I will.
 
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