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106 Posts
I posted a topic here last Saturday about how I punctured my radiator. At the same time in another window I was ordering a new one from Oneida. Multi-tasking! ;D After I placed my order I sent a web inquiry through their somewhat annoying contact page regarding whether a gel seat for 04-09 would fit an 03 SV and should I add it to my order and save on shipping by combining the two. I got a reply from Oneida in about 15 minutes and they canceled my order. So I placed the order again.
Meanwhile I got some good advice in my thread here about seeing if someone local could repair it. So I decided to cancel my Oneida order. Sent in the cancel request via the web contact page (WCP) and saw no reply. On Monday I get an email saying the order is processed and will be shipped.
I send them another message through the WCP about how the order should have been canceled and get a response saying there is nothing they can do.
I am thinking oh well I will just eat the shipping both ways and return it.
I get the item on Tuesday and ask the UPS guy if I should just refuse it. He says yeah that will be the easiest. I do that and walk back into my work and check Oneida's page. Notice in the FAQ section it says DON"T REFUSE SHIPMENTS blah blah blah so I run back outside and flag down the UPS driver and get the box from him. I then contact Oneida via the WCP and tell them how I canceled the order but it was shipped and I don't need it and the person shoots me an RMA# and says no worries it will be no problem as long as I send it back within 5 days.
So far so good. I take it over to a fed ex shipper and send it back within an hour of having it sent to me. It arrived there today and I got an email about my refund. They charged me a 25% restocking fee. :angry1: So the $35 for 2-day (I knew I would never get back once they sent it) and then the 25% restocking which hits me for $92.50. So this is getting expensive with nothing to show for it.
I sent them more emails a little while ago through the WCP getting a different Oneida employee responding to each one with company platitudes about re-stocking fee being mandatory. None of the employees seem to have read anything I wrote to them asking for clemency, help, kindness, decency, etc.
Had I know they were going to charge me that I would have sold it myself on Ebay or here or whatever.
I asked if they would split the restocking fee. Or give me a store credit or a coupon code for 20% off an item and all I get are these bland responses from them about restocking fees being part of what they do.
It's impossible to deal with them because you cannot communicate in any proper way. They can hide behind that WCP. If you call they say they have nothing to do with internet orders.
I have dealt with probably a dozen other motorcycle companies and each one of them have been very good about dealing with the customers needs or finding middle ground.
Not so with Oneida.
I am not really angry so much as I am bewildered that they are so indignant about the whole matter.
Maybe I am not seeing this right.
Meanwhile I got some good advice in my thread here about seeing if someone local could repair it. So I decided to cancel my Oneida order. Sent in the cancel request via the web contact page (WCP) and saw no reply. On Monday I get an email saying the order is processed and will be shipped.
I send them another message through the WCP about how the order should have been canceled and get a response saying there is nothing they can do.
I am thinking oh well I will just eat the shipping both ways and return it.
I get the item on Tuesday and ask the UPS guy if I should just refuse it. He says yeah that will be the easiest. I do that and walk back into my work and check Oneida's page. Notice in the FAQ section it says DON"T REFUSE SHIPMENTS blah blah blah so I run back outside and flag down the UPS driver and get the box from him. I then contact Oneida via the WCP and tell them how I canceled the order but it was shipped and I don't need it and the person shoots me an RMA# and says no worries it will be no problem as long as I send it back within 5 days.
So far so good. I take it over to a fed ex shipper and send it back within an hour of having it sent to me. It arrived there today and I got an email about my refund. They charged me a 25% restocking fee. :angry1: So the $35 for 2-day (I knew I would never get back once they sent it) and then the 25% restocking which hits me for $92.50. So this is getting expensive with nothing to show for it.
I sent them more emails a little while ago through the WCP getting a different Oneida employee responding to each one with company platitudes about re-stocking fee being mandatory. None of the employees seem to have read anything I wrote to them asking for clemency, help, kindness, decency, etc.
Had I know they were going to charge me that I would have sold it myself on Ebay or here or whatever.
I asked if they would split the restocking fee. Or give me a store credit or a coupon code for 20% off an item and all I get are these bland responses from them about restocking fees being part of what they do.
It's impossible to deal with them because you cannot communicate in any proper way. They can hide behind that WCP. If you call they say they have nothing to do with internet orders.
I have dealt with probably a dozen other motorcycle companies and each one of them have been very good about dealing with the customers needs or finding middle ground.
Not so with Oneida.
I am not really angry so much as I am bewildered that they are so indignant about the whole matter.
Maybe I am not seeing this right.
